Problem-First Diagnosis
I find what's actually wrong before I touch anything — no guesswork, no unnecessary parts or hours.
Technology
should work for you,
not the other way around.
Local • Trusted • Partnered
I find the real problem, then fix it — or build what's missing when nothing off-the-shelf does the job.
The IT manager you can't afford to hire full-time.
Most small businesses are too dependent on technology to wing it, but too small to justify a full-time IT hire. That's the gap I fill — an ongoing, on-call partner who knows your systems, not a stranger starting from zero every time something breaks. One point of contact for installation, troubleshooting, security, vendor headaches, and the stuff nobody else wants to figure out.
What I Handle
Installation & Setup
Hardware and software, set up right the first time.
System & Data Migrations
Moving platforms or machines without losing what matters.
Software Adoption & Training
Getting your team actually using the tools you're paying for — including AI tools, in plain language.
Ongoing Support
Help-desk style troubleshooting, ad hoc or on retainer, so there's always someone to call.
Vendor Management
One point of contact for the outsourced IT and tech vendors you already deal with.
Network & Security
Solid, right-sized network setup and security hardening — no enterprise overkill.
Technology Purchasing Advice
Buying the right amount of tech for your business — not over, not under.
Custom Tools & Programming
When nothing off-the-shelf fits, I build it — menu-board updaters, ticket-auditing tools, QR menus, and more.
Repairs & Replacement
I diagnose, then coordinate the fix through Lincoln City's own repair shops and manage the whole process.
Not a repair shop. A partner.
Most local options fix what's broken today and see you again next time something breaks. I stick around — an ongoing relationship, not a per-incident transaction, so small problems get caught before they become expensive ones. That's the difference between a repair shop and an IT manager.
Full breadth is the point, not a compromise. One person who can install, migrate, secure, train, and build — instead of juggling five different vendors for five different jobs.
About Kenn
Thirty years of hands-on IT and security experience — now local, and yours when you need it. I'd rather find the real problem and fix it than sell you something you don't need. Based in Lincoln City, working with businesses up and down the coast.
Get In Touch
Tell me what's broken, or what you wish worked better.
Email
kenn@thompsonitpartners.com
Serving
Lincoln City, OR & the coast